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Rent repayment order – RRO

Does your landlord have a licence to rent the property? If not, you could have a claim for a Rent Repayment Order of up to 2 years’ worth of your rent — and you pay nothing unless we win.

2 yearsof rent reclaimable
£0to start your claim
2018helping tenants since
5★Trustpilot reviews
A rented terraced home beside a tribunal decision returning up to two years of rent to the tenant.

The law changed on 1 May 2026. The Renters’ Rights Act 2025 raised the maximum Rent Repayment Order from 12 months’ rent to 2 years’ rent, and extended the deadline for applying from 12 months to 2 years from the date of the offence.

These new limits apply to offences committed on or after 1 May 2026. If your landlord’s offence was committed before that date, the previous rules still apply to you: a cap of 12 months’ rent, and 12 months to apply. Not sure which applies? Tell us the dates and we will work it out for you.

No win no fee

Does your landlord have a licence to rent the property?

Registered in 2018, Rent Repayment Order is part of the renowned Legal Road stable of housing brands. Over the years we have successfully assisted hundreds of tenants to achieve Rent Repayment Orders against landlords when they have breached a ‘specified offence’ in accordance to the Housing and Planning Act 2016.

The law requires all privately rented homes classified as a house in multiple occupation (HMO) to have an obligatory licence. Additionally, some boroughs within England require private landlords to license their properties under the “selective licensing scheme”. If your landlord has failed to adhere to these statutory requirements then you could have a claim for a Rent Repayment Order of up to 2 years’ worth of your rent. Call us or fill in our form to see how we can help you with your rent repayment order.

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See how we can help

As a no-win, no-fee Rent Repayment Order (RRO) company, we specialise in empowering tenants by helping them reclaim up to 2 years’ rent from landlords who have failed to comply with legal licensing requirements. By choosing our services, tenants can confidently pursue their claims, knowing that we only get paid if we win, thereby aligning our interests with yours for the best possible outcome.

  • We only get paid if we win
  • Reclaim up to 2 years’ rent
  • We handle the Tribunal application for you
RROs and unlicensed properties

Why licensing matters to your claim

Unlicensed properties undergo rigorous RRO scrutiny and may face higher penalties — and that directly affects the amount the Tribunal decides.

Stricter scrutiny

Unlicensed properties face stricter scrutiny in RRO proceedings.

Higher penalties

Lack of licensing can result in higher penalties through RROs.

It shapes the award

The Tribunal considers licensing violations in determining RRO amounts.

It enforces the law

RROs act as a mechanism to enforce compliance with property licensing laws.

Accountability

Unlicensed properties may lead to increased accountability and stricter penalties through RROs.

A two-year deadline

Your application must be made within 2 years of the landlord’s offence (12 months if it was committed before 1 May 2026), so it pays to act quickly.

How it works

Four steps to reclaiming your rent

Our team guides tenants through the RRO process, making it easier for individuals to seek justice.

Tell us about your tenancy

Fill in our short form. We check whether your landlord needed a mandatory, additional or selective licence — free of charge.

We assess your claim

We send you an assessment form, then help you gather the evidence: your tenancy agreement, your rent payments and the property’s licensing status.

We apply to the Tribunal

We prepare and submit your application to the First-tier Tribunal (Property Chamber) and represent you throughout.

You receive your money

The Tribunal normally sets a date by which the RRO money must be paid to you. We only get paid if you win.

Our latest awards

We have helped tenants to claim thousands of pounds by helping them with a Rent Repayment Order

£18,500

4 students from Southampton settle for £18,500

Settled before the tribunal hearing

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£15,000

Miss Abildgaard recieved £15,000 in combined claim of rent repayment order and desposit dispute

Combined rent repayment order and deposit dispute

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The essentials

Rent Repayment Orders explained

The same guidance our team gives tenants on their first call. If you would rather just ask us, get in touch.

What is a Rent Repayment Order?

If you’re a tenant in an unlicensed house in multiple occupations (HMO), a rent repayment order (RRO) is a legal tool that allows you to reclaim rent from your landlord. This mechanism stems from the Housing Act 2004, specifically designed for tenants residing in unlicensed HMOs to safeguard their tenant rights.

It addresses landlord obligations regarding property management, mainly focusing on offences like unlicensed HMO management. The legal process involves bringing claims to the First Tier Property Tribunal, where tenants or local authorities can initiate proceedings.

Rent Repayment Orders serve as an essential avenue for tenants to rectify issues related to property management and ensure that landlords comply with the necessary regulations in maintaining safe and secure rental accommodations. In cases of unlicensed HMOs, RROs play a significant role in providing tenants with the means to address grievances and uphold their rights within the rental housing sector, ultimately enhancing standards and accountability.

Why do Rent Repayment Orders exist?

Rent Repayment Orders exist to provide tenants in unlicensed HMO properties the legal means to reclaim rent payments and address landlord offences related to property management. These orders are vital for upholding tenant rights, ensuring landlord accountability, and addressing licensing violations.

Rent repayment orders offer a legal remedy under the Housing Act 2004. They empower tenants to seek repayment if landlords breach licensing regulations or engage in improper property management practices. They serve as a tool for holding landlords accountable for their actions and provide a mechanism for tenants or local authorities to address violations effectively.

Rent Repayment Orders play a significant role in maintaining standards within the rental market. They act as a deterrent against landlords who might otherwise operate unlicensed properties unlawfully. Overall, these orders are essential for safeguarding tenants, promoting fair property management practices, and upholding the integrity of rental accommodations.

Rent Repayment Order (RRO) Team

The Rent Repayment Orders (RRO) team assists hundreds or thousands of tenants annually in reclaiming rent. The RRO Team is vital in advocating tenant rights and holding landlords accountable for licensing breaches. By facilitating successful claims, this team guarantees tenants know their rights and that landlords fulfil their obligations.

Our team guides tenants through the RRO process, making it easier for individuals to seek justice.

What should I do if I can apply for a Rent Repayment Order?

Please examine whether your landlord has committed any qualifying offences to determine your eligibility for a Rent Repayment Order (RRO). Start by gathering evidence of the offence, such as lack of HMO licensing or instances of harassment. I would like you to document any relevant information to support your case.

Seeking legal advice from professionals or organisations like Rent Repayment Order can provide valuable assistance in understanding the RRO application process. Please remember to be careful about the time limit, as you generally have up to 2 years from the offence to apply for an RRO.

Consider the potential risks involved in living in an unlicensed property while pursuing an RRO application and weigh them against the benefits of seeking restitution. Thorough evidence collection, obtaining legal guidance, and understanding the application process are key steps towards potentially reclaiming rent through an RRO.

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Our Trustpilot reviews

What our clients say

Every review below is a real, verified Trustpilot review from a tenant we have acted for.

Cannot recommend enough!!!

We are so grateful to LegalRoad and especially Mike for helping us out with our rent repayment order. They were always by our side from minute one with useful advice and guidance throughout the whole process. They always explained the legalities and jargon of our case and made sure we understood everything. They looked out for us and were very attentive. The whole team is very professional and friendly and made us feel confident every step of the way. We cannot recommend them enough. A special shout out to Sally who was representing us during the mediation and did an amazing job.

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Legal Road helped me with a RRO

Rent Re payment order (Legal Road) helped me with a RRO for a student house I lived in 2019 which did not have the right HMO licensing. They made the whole process stress free and very simple with very quick responses and always happy to help with any questions I had. In the end they were able to get a settlement out of court for my full years rent. Nothing but great things to say about Legal Road

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Highly recommended

Highly recommended, Ian was very reliable and went through me all th steps need to be taken against a doggy landlord. Five star firm!

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Great help 5 stars!

Successfully helped us with a full Rent repayment order from a dodgy landlord.
It took a while because of the landlord delaying things.
But it was well worth the wait, So happy with the outcome.
Would definitely recommend to others!
Thank you!

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110% Recommend to others

If you need Legal advice and professional representation Legal Road provided it for us and will do the same for you. In a time of need they gave us, Advice, Support, Guidance right until the end, every step of the way. Don & Bev Castelow

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So glad that I made the choice of Legal…

So glad that I made the choice of Legal Road to represent me. They are efficient, professional and do an absolutely stellar job. Would recommend them without hesitation. Thank you so much!

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